How To Say Good-Bye to 2020


As we bring closure to this highly political, pandemic year, we give pause to reflect on it, both personally and professionally. And there are two ways to look at it. One way is to ask the question, what did the pandemic do to me this year, what happened to me? Another way to look at it is to ask the question, what has the pandemic done for me? What has the pandemic taught me? The latter approach is constructive and resilient, as opposed to ending the year feeling like a victim of 2020. We choose to view 2020 with resilience.


I, like most, experienced significant personal challenges, grief, and loss in 2020, but simultaneously it was a year that gave me permission to process the challenges and re-visit my life story and 2020 afforded an opportunity for me to re-assess my values, priorities, and purpose in life. As I was not able to travel for business, I experienced the quiet and rhythm in a daily routine and more solace without the usual social noises and distractions. While I truly missed the energy of being with other people at business meetings and conferences, the absence of face-to-face social interaction affirmed my love for my customers and friends in this industry. I truly enjoy being with my clients and spending time with them and getting to know them on a personal level, it is not just a business transactional relationship.


The unknowns of 2020 reminded me to take life one day at a time, to be more patient with myself and others, to show more care, listen better, love more, and do more of the things that bring me joy. I immediately established a weekly Monday morning “stand-up” with our team at Care Bridge, a safe place to get the vital signs on each person, to ask sincerely, “how are you doing”? These stand-ups built greater openness and cohesion in our team as we shared more the impact of the pandemic on our personal lives and on those we love, with each other. We shared sadness, sorrow, and joys, like the birth of new babies and grandbabies in 2020. This weekly dedicated time spent together supported us and enabled us to bring our best selves and our total commitment to our customers each day, knowing there were people there to uplift us during the tough times.


When the World Health Organization formally announced a global pandemic caused by COVID-19 on March 11, our team at Care Bridge International got agile and released a FREE Analytic-Powered COVID-19 calculator in less than two weeks. As a team, we had a sense of urgency to deliver immediate value to our clients, to assist them with understanding the medical treatment and costs associated with COVID-19 for claims, using a simple, interactive tool. We completely leaned into our service mindset, serving our clients with all our hearts to help them and the claims industry at-large to serve their clients and adapt to disruptive, changing times.


We learned that we are stronger together and our diversity of backgrounds, skills and thinking allowed us to generate, create and deliver the fastest, highest quality products and services in our market. In our previous blog, “How Do You Sum Up a Year Like 2020?”, our Chief Innovation Officer, Christopher Frankland, discusses our many accomplishments. As a company, we are both happy and proud to close the book on 2020, a year of resilience. We are energized entering 2021, because we have so much more to offer you! Our analytic-powered outcomes are unprecedented in this market and you have engaged more with our content, tools, and services to take advantage of our wholistic technology platform that is as much high touch, concierge service as it is tech.


How do we say Goodbye to 2020? Expect more from Care Bridge International in 2021! We are rolling out ClaimMAP, a targeted pro-active claim management tool, further enhancements in our Bridge-IT proprietary platform and Analytic-Powered Dashboards. Sign up for our FREE weekly power packed CAREForwardLIVE webcasts every Wednesday at 12:30 EST that deliver valuable educational content with a focus on Ethics with FREE continuing education credits for adjusters, lawyers, and nurses.


We wish you a very Happy and Prosperous New Year in 2021! We look forward to continuing to serve you with our hearts wide open, to make your 2021 one of the best years ever in Claims!



To learn more about how you can achieve RADICAL results for claims in 2021

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