What does agility mean to you and your organization? The pandemic has put the spotlight on many teams and their ability to innovate and launch products at speed. There are many components that together define how quickly a company can react and how those components… Read More »The Path to Agility
On January 10, 2022 CMS Released an updated WCMSA Reference guide adding a new section, Section 4.3, entitled “The Use of Non-CMS-Approved Products to Address Future Medical Care.” Workers’ Compensation Medicare Set-Aside (WCMSA) Reference Guide (Version 3.5, January 10, 2022). Section 4.3 The Use of Non-CMS-Approved… Read More »CMS Announces Additional Clarification Regarding Non-Submit MSAs
A question for the reader – what comes to mind when you think about the claims experience? THE EMOTIONAL JOURNEY I have talked a little bit in the past about claims being perhaps the most emotional phase of the insurance lifecycle. In an industry that… Read More »Creating a Compassionate Claims Journey
I have been thinking a lot about technology and the age-old conversation around digital transformation over the past couple of weeks. With the in-person events season kicking into gear and all those familiar smiling faces popping up across LinkedIn, I couldn’t help but notice a… Read More »Demystifying Technology – An Inclusive Approach
We once wrote a blog that struck a familiar chord with many people in our industry from the C-Suite to Service Providers and every claim professional in-between. We received a lot of whispered feedback from our audience, that we candidly addressed some of the greatest… Read More »WALK, RUN, SPRINT Evolution to Digital Claim Efficiency
Last month we talked about CMS’ new Section 4.3 of the WCMSA Reference Guide, entitled “The Use of Non-CMS-Approved Products to Address Future Medical Care.” Workers’ Compensation Medicare Set-Aside (WCMSA) Reference Guide (Version 3.5, January 10, 2022). Since the release of our blog, The National… Read More »The Conundrum of Medicare Set Asides: A Case Study
It Takes a Team Take a sport, any sport, and it quickly becomes apparent that success is often rooted in the pursuit of excellence. For individual sports, hours and hours of dedication are aligned with a relentless drive for continuous improvement. For team sports, drive and… Read More »The Pursuit of Excellence
As we depart 2021 and look ahead to 2022, I would like to extend a massive thank you from myself and Care Bridge International for your support and engagement over 2021…
This past weekend, we took a family trip to Kansas City. As we often do, we ended up deviating from the interstate and this time around we stopped off on Main Street, Rock Port, MO. As a Brit, who also happens to be a history/computer… Read More »From Main Street to the Digital Highway
Goal! I had the pleasure of coaching my daughter’s football/soccer (for my American friends) team this past season. As we had our final match this weekend, it gave me an opportunity to reflect on what was an incredibly eventful week for me personally as well.… Read More »InsureTech Connect 2021: A Lesson in Team Work