Last week was my first time stepping back on stage for over two years. This time it was with the Reuters team at Insurance AI and Innovative Tech USA 2022. Stepping back out from behind the camera and into the more traditional role of an… Read More »Reuters, AI & Analytics USA - Stepping into The (Un)known
What does agility mean to you and your organization? The pandemic has put the spotlight on many teams and their ability to innovate and launch products at speed. There are many components that together define how quickly a company can react and how those components… Read More »The Path to Agility
A question for the reader – what comes to mind when you think about the claims experience? THE EMOTIONAL JOURNEY I have talked a little bit in the past about claims being perhaps the most emotional phase of the insurance lifecycle. In an industry that… Read More »Creating a Compassionate Claims Journey
I have been thinking a lot about technology and the age-old conversation around digital transformation over the past couple of weeks. With the in-person events season kicking into gear and all those familiar smiling faces popping up across LinkedIn, I couldn’t help but notice a… Read More »Demystifying Technology – An Inclusive Approach
It Takes a Team Take a sport, any sport, and it quickly becomes apparent that success is often rooted in the pursuit of excellence. For individual sports, hours and hours of dedication are aligned with a relentless drive for continuous improvement. For team sports, drive and… Read More »The Pursuit of Excellence
I wrote last week about my experience on Main Street, USA. The feeling of nostalgia, mixed with a real sense of hope for the future. “Having just returned from this year’s InsureTech Connect, walking down Main Street, Rock Port, MO, it all felt so tangible.… Read More »APIs – The Future of Insurance is Connected!
This past weekend, we took a family trip to Kansas City. As we often do, we ended up deviating from the interstate and this time around we stopped off on Main Street, Rock Port, MO. As a Brit, who also happens to be a history/computer… Read More »From Main Street to the Digital Highway
Goal! I had the pleasure of coaching my daughter’s football/soccer (for my American friends) team this past season. As we had our final match this weekend, it gave me an opportunity to reflect on what was an incredibly eventful week for me personally as well.… Read More »InsureTech Connect 2021: A Lesson in Team Work